Follow the Conversation.
See Every Decision.
Follow a fictional account from first contact to an affordable resolution. As the conversation develops, the decision panel shows how the agent responds to context while remaining inside approved boundaries.
Fictional scenario · No real consumer or account informationTap play to hear the fictional conversation.
Hi there! May I speak with Jordan Ellis?
Yes—this is Jordan.
Thanks, Jordan. I’m calling from ZeroBalanz about a personal business matter. Before we go any further, I just need to confirm I’ve reached the right person.
Okay... all set.
Thank you. This communication is from a debt collector and is an attempt to collect a debt. I’m calling about your Horizon Retail account, with a current balance of $2,480. Would you like to talk through some options for resolving it?
I do, but... my hours were cut. I just can’t pay the full balance right now.
I understand—and thank you for being honest with me. Let’s find something that actually feels manageable. A monthly arrangement may be available. What could you comfortably maintain each month?
I could probably manage around $190 a month.
Absolutely, Jordan! Let’s work through this together. I can approve 12 monthly payments of $190, beginning October 15. Does that amount and date work for you?
Yes—that works for me.
Great—we’ve got it! Your arrangement is set for 12 monthly payments of $190, beginning October 15. I’ll send the complete terms for your review and confirmation. Is there anything you’d like me to repeat?
No, I understand it. Honestly, thank you for working with me.
You’re very welcome, Jordan. Thank you for your time today!
Imagine This Intelligence Across Every Account.
The value is not simply an automated voice. It is a consistent decision system that can evaluate context, apply approved policies and complete each available resolution path at portfolio scale.
Explore the Three-Month Pilot